Refund Policy
Effective: Draft — not yet effective
This Refund Policy is a draft pending approval
This document has not been finalized, approved by JobSearchFix, or reviewed by a licensed attorney. It is published as a working draft so the language can be reviewed and edited. It is not legal advice and should not be relied upon as the final, binding terms of the Service until it is approved and this notice is removed.
We want you to feel good about what you paid for. This policy explains when JobSearchFix issues refunds and how to request one. It applies to purchases made directly through JobSearchFix and forms part of our Terms of Service.
1. Try Before You Pay
Every core section of the dashboard includes free runs so you can evaluate the quality of the output before purchasing. We encourage you to use them first — most refund requests can be avoided by trying the free tier.
2. Pro Subscription (Monthly and Annual)
- 7-day satisfaction window. If you are not satisfied with your first paid Pro period, contact us within 7 days of that charge and we will refund it in full.
- Renewals. Renewal charges are generally non-refundable. If you were charged for a renewal you did not intend and you have not used Pro features in that new period, contact us within 7 days and we will normally refund it.
- Cancelling. Cancel any time from your account billing page. You keep access through the end of the period you already paid for. We do not prorate partial months or partial years.
- Annual plans. After the 7-day window, annual plans are not refunded on a prorated basis, but we will cancel the automatic renewal on request.
3. One-Time Purchases (Resume, Federal Resume, Practice Interview)
- Before delivery. Full refund if you have not yet generated or downloaded the deliverable.
- After delivery. Because these are digital goods delivered instantly, they are generally final. If the output was broken, empty, or clearly not what was described, contact us within 14 days and we will fix it or refund it.
4. Expert / Human Review
- Before a reviewer starts. Full refund, no questions asked.
- After work has started but before delivery. Partial refund reflecting the work already completed.
- After delivery. Non-refundable, because the service has been performed. If we missed the stated turnaround window and you no longer want the review, we will refund it in full.
5. What Is Not Refundable
- Dissatisfaction with hiring outcomes. We never guarantee interviews or job offers.
- Free tier, promotional, and founding-member access, which carry no cash value.
- Charges older than 90 days.
- Accounts terminated for violating our Terms of Service.
6. How to Request a Refund
Email support@jobsearchfix.com from the address on your account with the date of the charge, the plan or product, and a short description of the issue. We respond within 2 business days.
Approved refunds are returned to the original payment method through our payment processor. Your bank typically posts the credit within 5–10 business days.
7. Chargebacks
Please contact us before filing a chargeback — we can almost always resolve it faster directly. Accounts with an open chargeback may be suspended until the dispute is resolved.
8. Changes to This Policy
We may update this policy. The version in effect on the date of your purchase applies to that purchase.